Privacy Policy
WHO WE ARE
Our website address is: (https://www.ProtienBoxegypt.com)
This Privacy Policy (“Policy”) describes the policies and procedures on the collection, use, disclosure and protection of your information when you use our website located at (ProtienBoxegypt.com), or the ProteinBox services (collectively, “ProteinBox”)
The terms “you” and “your” refer to the user of the ProteinBox. The term “Services” refers to any services offered by ProteinBox whether on the ProteinBox or otherwise.
Please read this Policy before using the ProtienBox or submitting any personal information to ProteinBox. This Policy is a part of and incorporated within, and is to be read along with the Terms of Use.
YOUR CONSENT
By using the ProteinBox and the Services, you agree and consent to the collection, transfer, use, storage, disclosure and sharing of your information as described and collected by us in accordance with this Policy. If you do not agree with this Policy, please do not use or access the ProteinBox.
LINKS TO OTHER WEBSITES
ProteinBox may contain links to other websites. Any personal information about you collected whilst visiting such websites is not governed by this Policy. ProteinBox shall not be responsible for and has no control over the practices and content of any website accessed using the links contained on the ProteinBox. This Policy shall not apply to any information you may disclose to any of our service providers/service personnel which we do not require you to disclose to us or any of our service providers under this Policy.
INFORMATION WE COLLECT FROM YOU
We will collect and process the following information about you:
Information you give us – This includes information submitted when you:
Create or update your ProtienBox account, which may include your name, email, phone number, login name and password, address, payment.
Correspond with ProteinBox for customer support;
Report problems for troubleshooting.
Information we collect about you – With regard to each of your visits to the ProteinBox, we will automatically collect and analyze the following demographic and other information:
When you communicate with us (via email, phone, through the ProtienBox or otherwise), we may maintain a record of your communication;
Usage and Preference Information: We collect information as to how you interact with our Services, preferences expressed and settings chosen.
Transaction Information: We collect transaction details related to your use of our Services, and information about your activity on the Services, including the Uniform Resource Locators (URL), the type of Services you requested or provided, comments, domain names, search results selected, number of clicks, information and pages viewed and searched for, the order of those pages, length of your visit to our Services, the date and time you used the Services, amount charged, details regarding application of promotional code, methods used to browse away from the page and any phone number used to call our customer service number and other related transaction details;
Device Information: We may collect information about the devices you use to access our Services, including the hardware models, operating systems and versions, software, file names and versions, preferred languages, unique device identifiers, advertising identifiers, serial numbers, device motion information and mobile network information. Analytics companies may use mobile device IDs to track your usage of the ProteinBox.
COOKIES
Cookies are small files that are stored on your browser or device by websites, apps, online media and advertisements. We use cookies and similar technologies for purposes such as:
Authenticating users;
Remembering user preferences and settings;
Determining the popularity of content;
Delivering and measuring the effectiveness of advertising campaigns;
Analyzing site traffic and trends, and generally understanding the online behaviors and interests of people who interact with our services.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
USES OF YOUR INFORMATION
We use the information we collect for the following purposes, including:
To provide, personalize, maintain and improve our products and services, such as to enable deliveries and other services, enable features to personalize your ProtienBox account.
To carry out our obligations arising from any contracts entered into between you and us and to provide you with the relevant information and services;
To administer and enhance the security of our ProtienBox Platform and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes.
To provide you with information about services we consider similar to those that you are already using, or have inquired about, or may interest you. If you are a registered user, we will contact you by electronic means (e-mail or SMS or telephone) with information about these services.
To understand our users (what they do on our Services, what features they like, how they use them, etc.), improve the content and features of our Services (such as by personalizing content to your interests), process and complete your transactions, make special offers, provide customer support, process and respond to your queries.
To generate and review reports and data about, and to conduct research on, our user base and Service usage patterns.
To allow you to participate in interactive features of our Services, if any.
To measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you.
We may combine the information that we receive from third parties with the information you give to us and information we collect about you for the purposes set out above. Further, we may anonymize and/or de-identify information collected from you through the Services or via other means, including via the use of third-party web analytic tools. As a result, our use and disclosure of aggregated and/or de-identified information is not restricted by this Policy, and it may be used and disclosed to others without limitation.
We analyze the log files of our ProtienBox that may contain Internet Protocol (IP) addresses, browser type and language, Internet
service provider (ISP), referring, app crashes, page viewed and exit websites and applications, operating system, date/time stamp, and click-stream data. This helps us to administer the website, to learn about user behavior on the site, to improve our product and services, and to gather demographic information about our user base as a whole.
DISCLOSURE AND DISTRIBUTION OF YOUR INFORMATION
We may share your information that we collect for the following purposes:.
While you place a request to order food through the ProtienBox, your information is encrypted and secured to be send it to the Merchant for the payment transaction and return to us the same way.
For Crime Prevention or Investigation: We may share this information with governmental agencies or other companies assisting us, when we are:
Obligated under the applicable laws or in good faith to respond to court orders and processes; or
Detecting and preventing against actual or potential occurrence of identity theft, fraud, abuse of Services and other illegal acts;
Responding to claims that an advertisement, posting or other content violates the intellectual property rights of a third party;
Under a duty to disclose or share your personal data in order to enforce our Terms of Use and other agreements, policies or to protect the rights, property, or safety of the Company, our customers, or others, or in the event of a claim or dispute relating to your use of our Services. This includes exchanging information with other companies and organizations for the purposes of fraud detection and credit risk reduction.
To fulfill the purpose for which you provide it.
We may share your information other than as described in this Policy if we notify you and you consent to the sharing.
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return policy
This is a sample page.
Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, debit plans, liquor, cannot be returned.
Additional non-returnable items:
• Gift cards
• To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method ofpayment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {01200347777}.
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Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us a WhatsApp massage at {01200347777}
Gifts
-If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
-If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
-If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. -We don’t guarantee that we will receive your returned item.
Need help?
Contact us at {01200347777} for questions related to refunds and returns.
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